Family Liaison

Dear families, parents, and carers,

The role of the FLO (Family Liaison Officer) is to assist in providing pastoral support by working in partnership with families, parents, and carers in a school context, to enable full access to school and educational opportunities and overcome barriers to learning and participation.

I am available to offer practical help and support to families in relation to issues occurring at home that you feel may be detrimental to how both you and your child access a full school life. I work in partnership with you, the teachers and senior leadership team to help you support your child to learn and enjoy their school years. This collaborative work is always in the best interests of the children and their families. This is something we are immensely proud of at Herons Dale.

I can meet with you on a 1:1 basis, in school or over the phone, to provide information on a range of issues and practical help, as well as offering a friendly listening ear.

I work to encourage parental involvement within school, signpost to agencies that we, as a school, work closely with, and support families to engage productively with those agencies to get the best outcomes for you and your children.

Should you have a personal concern that is impacting you or your children, then I am here to offer support. I work impartially and confidentially in a non-judgemental manner, providing an understanding ‘listening ear’ if you ever need advice or support.

Any query, large or small, I am here to help.

Some of the ways I can help

  • Support for you with your child’s school attendance
  • Provide advice and support on ways to improve your child’s behaviour or refer to Early Help if required
  • Attend to represent you and your child at Team around the Family meetings
  • Provide support and signpost local and national services that can help you and your child e.g., housing, debt, welfare, bereavement
  • Provide a listening ear to families, parents, and carers
  • Signposting for adult learning opportunities
  • Attend CIN (child in need) and CP (child protection) meetings to represent the school and identify actions to contribute to the CIN/CP plan.
  • Help with form filling or online applications relating to your child
  • Organise workshops and coffee mornings where we are visited by our therapists and outside supportive agencies.


If a child is happy and content in their home and school environment, this will have a positive effect on their learning and help them thrive to meet their full potential.

Need a chat?

I hold regular monthly coffee mornings and would love to see you there. The dates and information on which agency will be visiting us is on our monthly newsletter and is updated regularly. If you would prefer a more private chat, please do not hesitate to contact me on and 01273 596904 to arrange a time for you to pop in.

Family Liaison Brochure